Shipping & Return Policy
Last Updated: September 2026
We understand that timely and private delivery matters. We work to process orders promptly and use appropriate packaging to help protect your privacy throughout the shipping process.
Order Processing
Orders are generally prepared and shipped within 24–48 business hours.
We process orders Monday through Friday. Orders received on weekends or holidays will be handled on the next available business day.
Once an order has been shipped, standard delivery generally takes approximately 3–5 business days.
Please keep in mind that delivery estimates can vary depending on carrier operations, weather conditions, holidays, and other circumstances outside our control.
Shipping Carrier & Tracking
Orders are shipped through our designated delivery carrier.
As soon as your package leaves our facility, we will send a shipping confirmation containing your tracking number. You can use that number to follow the progress of your shipment.
Discreet Packaging
We take reasonable steps to keep your shipment private. Orders are sent in plain, unbranded packaging without unnecessary product information displayed on the outside of the package.
Standard Shipping
Standard shipping terms and applicable charges are displayed during checkout.
Expedited Delivery
Expedited shipping may be available for certain products and orders.
If you request expedited delivery, we will first confirm whether the items in your order qualify and whether expedited service is available. Any additional shipping cost will be communicated before proceeding.
Problems With Your Shipment
If something goes wrong with your delivery, please contact our support team so we can review the situation.
Package Reported Lost
If tracking indicates that a package has been officially reported as lost and remains unresolved, we will review the situation and determine the appropriate resolution in accordance with our policies.
Damaged Package
If your package arrives visibly damaged, opened, or with damaged contents, please contact us within 48 hours of delivery. Include clear photographs of the package and affected items so our team can assess the issue.
Product Quality Concerns
If you believe an item arrived damaged or otherwise does not meet the expected condition, please notify us within 7 days of delivery. We will review the information provided and, where applicable, arrange an appropriate resolution.
Contact Support
For questions about an order or shipment, please contact our support team using the contact information provided on our website.
When contacting us, please include your order number and, if available, your tracking number. Providing these details helps us locate your order and respond more efficiently.
Additional Information
- Residential delivery addresses are recommended.
- Certain restrictions may apply to shipments addressed to P.O. Boxes.
- Shipping and delivery times are estimates rather than guaranteed delivery dates.
- Delays may occur because of carrier service interruptions, severe weather, holidays, or other circumstances beyond our control.
- Orders are fulfilled from facilities located within the applicable service region.
By placing an order through our website, you confirm that you have read and accepted the terms described in this Shipping & Delivery Policy.